Frequently asked questions

All in-stock orders typically ship within 1-2 business days via USPS MAIL. Direct to Garment (DTG) and other print-on-demand items usually ship in 4-5 days. You should receive an email once your item has shipped along with tracking info. It may take some time for the post office to scan and receive it. If your package is lost, stolen, or damaged in transit. Contact us a(mailto:nappydandelion.digitalarts@gmail.com)nd we will replace those items.

Yes! International orders ship via the postal service. You may incur import duties or other customs fees depending on your country of residence. We can't keep track of these, and are not responsible if your order gets held up in customs. If you do not see your country available in the shipping options, please send us an email and we can most likely add it.

Once your return is received, we will send you an email to notify you that we have received your returned item and processed your refund. A credit will automatically be applied to your credit card or original method of payment. Please be patient. It may take time before your bank posts your refund.

All in-stock orders typically ship within 1-2 business days via USPS MAIL. Print-on-demand items usually ship in 4-5 days. You should receive an email once your item has shipped along with tracking info. It may take some time for the post office to scan and receive it. If your package is lost, stolen, or damaged in transit. Contact us a(NappyDandelion.DitgalArts@gmail.com)nd we will replace those items.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.(https://help.printful.com/hc/en-us/articles/360014007620-how-do-i-report-a-problem-with-my-order-) The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive. Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for: 1. the supply of goods that are made to the consumer's specifications or are clearly personalized; 2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion. This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.